L’OCCITANE launches Ship From Store same day delivery across the UK

On the dot has announced that the leading natural cosmetics manufacturer and retailer, L’OCCITANE, has selected the last mile retail delivery startup as its partner for its same day delivery service proposition ‘Ship From Store’ across the UK. The service has launched in London and, with plans to extend across the remaining 86 UK stores in early 2019, L’OCCITANE needed to find a partner with national scale and a large network. On the dot’s technology integrates directly with L’OCCITANE’s website meaning customers can opt-in at the online checkout or even via an in-store portal accessible on a tablet, as part of the overall customer experience. Customers in London can now select a two-hour delivery window of their choice that day or the next day, between 11am and 6pm, 7 days per week. With 40% of online shoppers saying they would pay an extra charge for same day delivery [PwC Global Consumer Insights Survey 2018], L’OCCITANE is looking to delivery as a key strategic pillar in its mission to drive growth and increase market share in the UK and other major European markets including France, Germany, Italy, Spain and Switzerland. This new service is part of L’OCCITANE’s existing commitment to providing premium customer experiences such as online advice via live chat channels, access to peer reviews on product pages as well as free samples and gift wrapping. “Delivery is key in providing an effective 360 customer experience.” said Paco Ribagnac, Supply Chain Director at L’OCCITANE. “We want to provide our customers with quick and efficient purchasing solutions. By teaming up with On the dot we are able to offer an unrivalled same day delivery service to any address within London, which is taking us to the next level of convenience.’’ Providing customers with one, two, or four-hour timeslot deliveries on the day of their choice, same day express deliveries and a seamless experience from checkout to fulfilment and returns improves the shopping experience, makes customers’ lives easier and increases customer satisfaction and loyalty. On the dot’s roster counts more than 100 customers including ASOS, Dixons Carphone Warehouse and Wickes. The company’s fastest delivery to date is 275 seconds.